Build the foundations
Practise operating systems, hardware, networks and common business applications.
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Show calm troubleshooting and clear user communication.
Practise operating systems, hardware, networks and common business applications.
Learn account lifecycle, least privilege, MFA, endpoint setup and structured ticket notes.
Diagnose login, connectivity and application incidents using safe, repeatable steps.
Create a knowledge-base article and demonstrate escalation with evidence and user impact.
Your checklist stays in this page session only. It is a self-check, not a skills assessment.
Pick one credential that matches the technology in your target vacancies. Check prerequisites and prove the skills with a project before booking.
For building practical IT support foundations.
Before booking: Build hands-on practice in the relevant job role; compare your experience with CompTIA’s recommendations.
For people starting in help desk and user support.
Before booking: Start with fundamentals and labs.
For validating networking skills across vendors.
Before booking: Build hands-on practice in the relevant job role; compare your experience with CompTIA’s recommendations.
Review the official source for fees, assessment format, prerequisites and award/renewal requirements. Guidance reviewed 13 September 2026.
Build a support lab and write five incident records covering account access, DNS, application errors, device setup and backup recovery.
Use these original practice scenarios to structure your answers. They are not leaked exam questions or an employer’s interview script.
A strong answer covers: Verify identity through the approved process, establish scope and inspect account state, MFA and service health.
A strong answer covers: Consider impact, permissions, time limits and evidence; communicate ownership and next steps.